PAYMENT

Credit card processing will begin on Monday, October 2nd. We will charge the credit card that we have saved on file. Your wine will ship on Monday, October 9th.

SHIPPING

Due to warmer temperatures in many states, we may have to postpone your shipping date to protect the quality of your wines. Please let us know if you have a shipping date you would prefer, otherwise, please be assured that we will watch the weather closely and only ship when suitable. Once it is safe to ship your wine, you will receive an email from FedEx with an expected delivery date and tracking number.

ALTERNATE SHIP DATES

We will hold shipments in our temperature controlled warehouse for those states where weather does not allow safe transport of your wines.  See below for alternate ship dates.

Shipping Monday, Oct 23:  CA, OK, VA, NC, SC
Shipping Monday, Nov 6:  AZ, NM, TX, LA, AL, GA, FL

Please review our shipping and pick up policies

WINERY PICK-UP

We ask that members who elect to pick up their wines at the winery please do so within 6 months of the October 9th shipment date.  Wines held past this deadline will be automatically shipped to the address on file and shipping/handling charges will be applied to the credit card associated with your membership account.

Please review our shipping and pick up policies.

UPDATING YOUR ACCOUNT

Account updates and order changes must be completed by Friday, September 29th.  Please take a moment to login to your account online to verify our records are up-to-date. Your user name is your email address on file. Please contact us if this is your first time logging in to your account to retrieve your password.

Of particular importance is the following information:

.   Shipping Address
.   Phone Number
.   Last 4 digits of your credit card & current expiration date. 
.   Delivery Type: Ship or Pick up at the Winery

Questions? Please reach out to Meg Hixson directly at meg@sotervineyards.com.