SOTER VINEYARDS SHIPPING POLICY
Terms & Conditions:
By placing an order, you represent to us you are at least 21 years old and the person to whom you are directing delivery is at least 21 years old.
If you need your wine delivered on a specific date, please notify our office at 503-662-5600 or by emailing email@example.com. With advance notice, we are happy to change your ship date to ensure delivery.
With all packages containing alcohol, an adult signature from someone 21 or older is required at the time of delivery. We recommend shipping to a business address or a FedEx/UPS location to ensure easy delivery. We are unable to ship to P.O. boxes.
You will be emailed tracking information once the carrier scans your package. The tracking info will be sent to the email you provided in the shipping address field. Check to be sure that it didn’t get sent to your spam or junk in-boxes. Please check directly with the carrier for the most accurate delivery estimate so you can ensure someone is present to sign for your wine.
The carrier will make three delivery attempts before returning the package to us. If you know you will not be able to sign at the time of delivery, or if you receive a notice the package missed its attempted delivery, please reach out directly to the carrier service or firstname.lastname@example.org. You may be able to:
· Arrange to pick the package up at a local facility. Please note, carriers will only hold packages for 5 days.
· Have the package sent to an alternate address. Please note, changing the delivery address will incur and additional $15 expense.
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.
Our primary carrier is FedEx. We can ship via UPS upon customer request.
To best manage your deliveries, we strongly recommend you sign up for FedEx Delivery Manager or UPS My Choice, depending on your selected carrier. You can request more services to simplify delivery, such as vacation holds or appointment delivery through these programs, which only the recipient can select.
When Placing an Online Order:
Please see the notes at the top of the checkout page in yellow under billing & shipping for specific dates and information regarding any shipping suggestions due to the weather.
All orders are checked for shipping details and compliance with state regulations before they are finalized. Your wine will not ship until such details are finalized. Should we need more information to complete your order, we will reach out by phone or email to the contact information provided in the billing field.
Please note: ground delivery typically takes 1 – 7 business days, depending on your state’s proximity to Oregon. For a delivery date estimate, please contact email@example.com. You may also select expedited 2-day or overnight shipping if you need a specific delivery date.
We guarantee our products and we will replace or refund you for wine that is damaged or flawed. Please contact the winery and we will happily assist you in exchanging your wine or we will refund the order completely. We ask that local customers return the unfinished portion of the original bottle to the tasting room for replacement or refund.
During extreme temperatures (either hot or cold), we are unable to honor our guarantee for any wine that is not received successfully on the first delivery attempt. Additionally, we cannot honor our guarantee for any wine shipped against our winter or summer recommendations that was compromised in transit.
If you have any questions about our guarantee, please email us at firstname.lastname@example.org or call us at 503-662-5600.
If you receive a package that has been visibly damaged in transit, please contact us as soon as possible to arrange for an exchange or refund. Please keep the products in the original packaging. We will advise you how to arrange for the package to be returned to us and plan for a replacement shipment or refund.
We do not ship wines via ground in extreme temperatures, either hot or cold. Customers may elect to ship their wine via expedited air methods, Cold Chain (offered May – October only), or to have the order held until weather permits safe ground shipping. While we cannot guarantee the weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you feel you have received a damaged bottle, please contact us immediately.
You may choose to override our shipping recommendations, but we will not accept returns for spoiled wine that was not shipped according to our recommendations.
Please contact the winery at 503-662-5600 or by emailing email@example.com should you have questions regarding the status of your shipment.
When temperatures across the country are near freezing, we evaluate safe shipping methods depending on local departing temperatures, time and temperature in transit, and arrival temperatures.
For most states we do not ship via ground to avoid compromising the quality of the wine in any way. We will often recommend shipping via expedited air methods (such as 3-day, 2-day, or Overnight) depending on your state; please ask for pricing if you are interested in these options. If you prefer to ship via ground, we will hold your shipment until the warmer temperatures (typically March) allows for safe transit. We will be in touch to inform you of your estimated ship date and communicate any changes to this date.
When temperatures across the country are above 75 degrees, we evaluate safe shipping methods depending on local departing temperatures, time and temperature in transit, and arrival temperatures.
During the summer we are unable to ship via Ground to most states to ensure that the quality of your wine is not compromised by the high temperatures experienced in transit. Depending on your state, we may recommend expedited air or Cold Chain Shipping methods (see below) to protect your wine. Please ask for pricing if you are interested in these options. Alternatively, we can always hold your order until the cooler temperatures of Fall (October or November) when it is safe to resume shipping via Ground. If you select this option, we will be in touch to inform you of your estimated ship date and communicate any changes to this date.
· FedEx Cold Chain Shipping (offered May – October):
- FedEx Cold Chain utilizes both refrigerated trucks and overnight shipping methods to protect the quality of your wine from high temperatures.
- This shipping method is more expensive than ground shipping but is less expensive than express air to most regions.
- Delivery takes approximately 1-2 weeks. FedEx Cold Chain operates on a specific schedule and we will communicate your expected delivery date.
- In order for Cold Chain to effectively protect your wine during transport, a successful first delivery attempt is imperative. We cannot guarantee the integrity of your wine after the first missed delivery.
- Cold Chain is not available to Alaska or Hawaii. We do not recommend shipping via Cold Chain to Arizona during the summer months.
We cannot ship wine as a surprise gift, as packages containing alcohol require the signature of someone over 21 at the time of delivery. When gifting wine, we ask that you communicate with the recipient so they can expect a package from Soter Vineyards that needs a signature. We also ask that you provide an email address for the recipient, so they can receive tracking information and best prepare for a successful delivery.
All information related to payment will only be sent to the contact in the billing field.
We will happily include a personalized gift note if you pass your desired message on to us!
If you would like to have your gift wrapped, we offer gift packaging for an additional fee. This cost is built into our carefully selected gift sets. For personally selected gifts, please let us know you would like gift packaging, or the wine will ship in our standard shipping box. If you are purchasing via our online store, you may select gift packaging for up to (6) 750ml bottles on our merchandise tab.
We do not hold licenses to ship to:
· West Virginia
In addition to the above states, we are unable to accept off-site (wine club, online, email, or phone) orders shipping to Rhode Island.
If you live in one of the above states, please contact firstname.lastname@example.org and we can provide you with the name of our distributor in your state to contact regarding local carriers of our wines.
Orders shipping to Alabama must ship to an “Alcoholic Beverage Control” (ABC) Store; we cannot ship wine to personal addresses. Please provide the address for your local ABC Store in the shipping field.
For orders shipping to Michigan and South Dakota, a copy of your government- issued photo ID is needed to complete your order as these states have strict age verification requirements. For on-site orders, a copy can be made in our Tasting Room. For off-site orders, please email a copy to email@example.com. If you prefer, you may send this information via secure fax at 503-662-5606.
We can only ship within the United States. If you are looking for our wine internationally, please contact firstname.lastname@example.org and we can provide you with the name of our distributor in your country should we have one.
Many states place limitations on the amount of wine we can ship to consumers. If your order exceeds the volume limit imposed by your state, we will reach out to you to discuss your options.
Arizona - Volume limit of 12 cases per individual per year.
Connecticut - Volume limit of 5 gallons (approximately 2 - 9 liter cases) per individual every 62 days.
D.C. - Volume limit of 1 case per individual per calendar month.
Georgia - Off-site volume limit of 12 cases per household AND per individual per calendar year. On-site volume limit of 5 cases per household AND per individual per calendar year.
Hawaii - Volume limit of 6 cases per household per calendar year.
Idaho - Volume limit of 24 cases per individual per calendar year.
Illinois - Volume limit of 12 cases per individual per calendar year.
Kansas - Off-site volume limit of 12 cases per household AND per individual per calendar year.
Maine - Volume limit of 12 cases per household per calendar year. Cannot ship 375ml (split) bottles.
Maryland - Volume limit of 18 cases per household per calendar year.
Massachusetts – Volume limit of 12 cases per individual per calendar year.
Minnesota - Volume limit of 2 cases per individual per calendar year.
Missouri - Volume limit of 2 cases per individual per calendar month.
Montana - Volume limit of 18 cases per individual per 365 days.
Nebraska - Volume limit of 108 liters (12 - 9 liter cases) per individual per calendar year.
Nevada - Volume limit of 12 cases per individual per fiscal year (begins July 1st).
New Hampshire - Volume limit of 12 cases per individual per calendar year.
New Jersey - Volume limit of 12 cases per individual per calendar year.
New Mexico - Volume limit of 2 cases per individual per calendar month.
New York - Volume limit of 18 liters (2 - 9 liter cases) per individual per calendar month.
North Carolina - Off-site volume limit of 2 cases per individual per calendar month. On-site volume limit of 5 cases per individual per calendar day.
North Dakota - Volume limit of 27 liters (3 - 9 liter cases) per individual per calendar month.
Ohio - Volume limit of 24 cases per household per calendar year.
Oklahoma - Volume limit of 6 (9 liter) cases per individual per calendar year.
Oregon - Volume limit of 2 cases per individual per calendar month.
Pennsylvania - Volume limit of 36 cases per individual per calendar year.
South Carolina - Volume limit of 24 bottles per individual per calendar month.
South Dakota - Volume limit of 108 liters (12 - 9 liter cases) per individual per calendar year.
Tennessee - Volume limit of 9 liters (1 - 9 liter case) per individual per calendar month & 27 liters (3 – 9 liter cases) per individual per year.
Texas - Volume limit: 9 gallons (approximately 3.5 – 9 liter cases) per individual per calendar month & 36 gallons (approximately 15 – 9 liter cases) per fiscal year (begins Sept. 1st).
Virginia - Volume limit of 2 cases per individual per calendar month.
Wisconsin - Volume limit of 108 liters (12 - 9 liter cases) per individual per calendar year.
Wyoming - Volume limit of 36 liters (4 - 9 liter cases) per household per fiscal year (begins July 1st).